Swyx telephone system

"Telephone made easy" with SAP Business One

Swyx telephone system: functionality offered by the add-on

  1. Button solution via the Swyx telephone system to directly select a telephone number (see graphic).
  2. Automatically open the customer master data (customer, supplier, or contact) whenever the incoming telephone number has previously been saved.
Swyx telephone system SAP Business One add-on
 

To make a call with the Swyx telephone system

The goal of this process is to make a call from the SBO BP master record via CTI.

  • Open business partner data.
  • Select business partner.
  • Dial the telephone number with the ComboBoxButton.
  • Press the “hang up” button in the Sywx telephone system.

To accept a call with the Sywx telephone system

The goal of this process is to immediately identify the person you’re talking with using the Swyx telephone system.

  • The telephone rings.
  • The business partner data records open up.
  • Press the “accept” button.
  • Press the “hang up” button.

Additionally, whenever a telephone number is entered into a business partner master record, the system checks whether the number follows a predefined scheme to allow the number to be dialed with the Swyx telephone system. The scheme is defined by us.

 

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