CRM Software SAP Business One
Customer Relationship Management

What is CRM for SAP Business One?

The CRM software SAP Business One (Customer Relationship Management) enables surprisingly simple management of customer service processes and thus offers simple and sustainable maintenance of business relationships.

The solution quickly turns prospects into customers and your company increases revenue and profitability per customer. You also increase customer satisfaction.

CRM with SAP Business One - Download PDF  (german version)

CRM Software

An SAP® Business One CRM demo movie

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CRM Customer Relationship Management SAP Business One
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CRM or Customer Relationship Management means customer care. Once you are dealing with a customer base, we highly recommended implementing CRM software in your company.

CRM software makes your daily work easier. After a short time you will feel the relief. If all employees are aware of the advantages of CRM software, its use can only bring benefits for the entire company.

SAP Business One includes a CRM component and offers comprehensive, integrated functions for sales and service. This enables customer acquisition, customer loyalty and the profitability of the customer relationship to be increased and trends to be identified early on. The integrated functions, which span the areas of marketing, sales and service, enable a company-wide view of the entire customer relationship cycle.

SAP Business One opportunity management

SAP Business One opportunity management

Track sales opportunities with CRM software:

Capture every opportunity throughout the customer relationship cycle, from prospect identification and evaluation, to quote generation, deal closure, and after-sales service. You can also specify details about a sales opportunity. This includes source, potential, closing date, competitors, activities and much more.

Sales management:

With the CRM software Business One, you can easily control the entire sales process. After the quotation has been prepared, you always have the quotation processes in view and can create sales forecasts at the push of a button. Use the CRM software SAP Business One to enter sales orders, execute deliveries, update inventory, and manage all invoices and accounts receivable.

CRM over the Internet:

Give your sales team secure access to customer data while on the road. Provide your customers with a web-based interface. This way your customers can make inquiries or check the current status of orders. This is CRM software that really deserves its name.

Integration with Microsoft Outlook:

Import customer data from SAP Business One into your Microsoft Outlook address book for smooth address and customer management.


Manage and maintain supplier-related activities using the CRM software SAP Business One. This includes, for example: creating purchase orders, updating warehouse stocks, creating purchase invoices, calculating landed costs of imported items, and processing returns and credit notes.

Master data of the business partner:

Manage all information about customers, prospects, and suppliers, including email addresses, profiles, sales reports, business partner-related activities, and balance lists. You can use the calendar to track your activities.

Activities and tasks:

Your calendar in SAP Business can easily be synchronized with Microsoft Outlook.

Customer service:

Empower your service team to manage warranty claims and service contracts, answer customer calls with the right expertise, and properly document all customer-related activities.

Try out the customer relationship management opportunities offered by SAP Business One for free..

The SAP Business One price calculator – find out the total price straight away in just a few clicks.

Trial access to SAP Business One

SAP Business One business partner

SAP Business One business partner

SAP Business One business partner reports

SAP Business One-GP-Berichte

SAP Business One business partner master data

SAP Business One business partner master data

SAP Business One opportunity management

SAP Business One opportunity management


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You can test Business One online in the free customer area of the website.
You can also use the online configurator to generate a non-binding offer.

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Info hotline

Advice directly on the phone from our experienced SBO experts.
You can reach us at

Tel. +49 (0) 8456 27 80 4-0

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